Hi, I'm Mark.
I've spent the last decade designing digital products and leading teams, but the throughline has stayed the same: I like making complex systems feel calm and obvious. Today, I shape membership and pre-purchase experiences across markets, balancing local needs with global consistency. Previously, I built and led a design team, raising the bar on process and shipping quality. I've also moved between UX/UI design and product management in my early career, learning how strategy and craft reinforce each other.
Outside of product work, I've supported close to 100 career coaching sessions across job search, career transitions, and first-time management with my mentorship program. I also write daily design and career reflections on Threads as @mentor___mark, sharing what I'm learning in public.
“I'm drawn to work where design goes beyond screens — where the real craft is in decision-making, alignment, and the invisible mechanics that turn good ideas into real outcomes.”
Drive the CX strategy across Coupang’s end-to-end purchase journey—from discovery to checkout to post-purchase. Partner closely with product, engineering, and research to shape a cohesive design vision and roadmap. Ground decisions in data, leveraging user research and A/B testing to continuously refine the experience. Contribute to the evolution of design operations, improving team workflows and scalability.
Build and lead teams of designers to shape the experience of music streaming services. Define clear direction and priorities, aligning design efforts with both user needs and business goals. Work closely with cross-functional partners to deliver cohesive, user-centered solutions.
Co-lead the development and growth of Firefox Lite, help define product strategy, and guide features from concept to launch. Collaborate cross-functionally with engineering, design, and marketing to align direction and execution. Drive UX/UI design for Firefox Test Pilot experiments, including Firefox Screenshots and Firefox Send, while exploring new mobile product concepts for emerging markets.
Operate at the intersection of technology and creativity, translate ideas into tangible products and experiences. Collaborate across technical and creative teams, combining technical expertise with design thinking. Deliver work in partnership with clients such as Google, Nest, AXA, and Nike Jordan.